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Frequently Asked Questions


ORDERING

  • Why should I buy here?
  • How can I order?
  • How do I know my order details?
  • When do you take the amount of goods ordered from my account?
  • How can I pay?

PRICE

  • What is included in the product price?
  • What is my Delivery Charge rate?
  • How to calculate my Delivery Charge prior to purchase?
  • How can I get discounts on Delivery Charge?
  • If I'm ordering outside USA EU and EEA, what price rules apply?
  • Do you have Special Offers and Discounts?

DELIVERY

  • Do you deliver to my country?
  • If you don't deliver to my country?
  • If I want the goods to be delivered to another address?
  • When the item will be delivered?
  • How to track my order?

CANCELLATIONS, RETURNS & REFUNDS

  • I have not received my order
  • How to cancel my order? 
    If I have already paid but haven't received my products
  • If I have already received my products
  • How to return the item?
  • I have received wrong item
  • I have received damaged item
  • I have received item faulty on arrival

GENERAL INFO

  • What is your company details?
  • What is your mission?
  • How can I contact you?


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ORDERING 

Why should I buy here?


We are glad to make your shopping convenient and secure. In this shop you will find: 

  • Selection of the Finest Products of High Quality
  • Fast and easy shopping
  • Secure payment and privacy
  • Different payment methods
  • International delivery to many countries
  • Quick delivering to your country
  • Tracking your order
  • Cancelation right
  • On-line consultants and operators
  • Full compliance of your product picture
  • Special offers Super Price - Sales - Bundles
  • Rewards for regular customers

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How can I order?

See On-line order processing consists Info from here... 

As a result, the purchasing part of the order is completed.

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How do I know my order details?


After receiving your order we will process it and send you a written confirmation of the acceptance of the order to the e-mail address you provided in your order form. The confirmation will include the following information: 

  • date of the order
  • registration and contact details .
  • details of the purchaser
  • details of the ordered goods
  • price of the ordered goods
  • total value of the order

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When do you take the amount of goods ordered from my account?


Once the order confirmation is sent to you, the contract of delivery of the goods is considered concluded. At that time total amount of the ordered goods will be charged to your .
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How can I pay?


See Payment Info from here...

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PRICE

What is included in the product price?


The prices indicated on us are Products Price and  delivery charge.
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What is my Delivery Charge rate?


Free shipping on orders 6 quantity and more(including 6 quantity)/each order(each package), our system will show up $0 shiping cost.If below 6 quantity, need to add $20 shipping cost for an order, not each item.this Rule Apply to United States, Canada,Australia, New Zealand, Singapore,United Kingdom, France, Spain, Germany,Netherlands.The actual delivery costs will be shown in your order during checkout process and invoiced in addition to the price of the products.Other country delivery cost depends on which shipping method you choose, where your delivery destination is.
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How to calculate my Delivery Charge prior to purchase?


The wholesale prices include the shipping fees,this price only Apply to United States, Canada,Australia, New Zealand, Singapore,United Kingdom, France, Spain, Germany,Netherlands.The actual delivery costs will be shown in your order during checkout process and invoiced in addition to th. other country delivery charge varies by country of destination, value of the order and weight of the shipment.so please Contact us to confirm it when you place order.
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How can I get discounts on Delivery Charge?


Our delivery charge policy allows significant discounts which depend on the value of your order and FREE deliveries if the order value exceeds a certain threshold.
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If I'm ordering outside USA,EU and EEA, what price rules apply?


They are all the same from all over world.delivery charge varies by country of destination, value of the order and weight of the shipment.so please Contact us to confirm it when you place order

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Do you have Special Offers and Discounts?

Also, our delivery charge policy allows significant discounts which depend on the value of your order and FREE deliveries if the order value exceeds a certain threshold.
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DELIVERY

Do you deliver to my country?


Currently we deliver to 49 countries of Europe, Middle East and Africa (EMEA): 
Arab Emirates, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark,  Egypt, Estonia, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Tunisian Republic, Ukraine, UK, Uzbekistan, Qatar.
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If you don't deliver to my country?


If your country is not in the list of countries, then we can not deliver our goods to you. However, if you wish the goods to be delivered to a different from your own address/country, you may do so. Also, you can email us your request or leave a message in feedback and proposals.
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If I want the goods to be delivered to another address?


The goods will be delivered to the address you give us for delivery at the time you make your order. You can choose a different from your own delivery address by adding new address in the deliver information during check out process. Please make sure that in the billing information, you keep your own address.
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When the item will be delivered?


Delivery will be made as soon as possible after your order is accepted(USA normal 5-7 days,Europe normal 6-10 days),  In case you haven't received your order yet please contact us to check the status of your order.Some possible reasons of delay can be public holidays, product is temporally out of stock, technical problem, due to delay from our delivery service provider or events beyond our reasonable control. In any case delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
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How to track my order?


Once your order is dispatched we will notify you by email and provide you with your order tracking number and delivery service provider website link. To check your order status please go to the delivery service provider website and input your tracking number.
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CANCELLATIONS, RETURNS & REFUNDS

I have not received my order

please check if you have send out  payment, if not, you can send payment asap,then email to us, when the payment arrive, we will send out asap.
if you have send out payment ,In case you haven't received your order yet please contact us to check the status of your order.
Some possible reasons of delay can be public holidays, product is temporally out of stock, technical problem, due to delay from our delivery service provider or events beyond our reasonable control. In any case delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
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How to cancel my order?

See Return Policy from here...

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If I have already received my products

See Return Policy from here...

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How to return the item?

See Return Policy from here...
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I have received wrong item

See Return Policy from here...
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I have received damaged item

See Return Policy from here...
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I have received item faulty on arrival

See Return Policy from here...

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GENERAL INFO

What is your company details?

See Contact Us.

 


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What is your mission?


To provide the finest e-shopping services and products of world-wide leading brands in all price categories to consumers and small businesses across usa, Europe, Middle East, Africa (EMEA). 
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How can I contact you?


See Contact Us.


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